---
title: What to Do If You’re Unable to Join Your Group Training Session
description: What to Do If You’re Unable to Join Your Group Training Session
---

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# What to Do If You’re Unable to Join Your Group Training Session

1. **Log in to Your New Level Work Account**Begin by logging into your account at[New Level Work](https://newlevelwork.com/) (or your designated login portal).
2. **Access Your Learning Portal**Click on the **User Menu** located in the upper left-hand corner of your dashboard.  
   Select **My Learning Portal** from the dropdown options.
3. **Locate Your Scheduled Session**In **My Calendar**, browse through the available views (Weekly, Monthly, or Agenda) and find the session you are unable to attend.
4. **Notify the Session Instructor** 
     - Click on the session you need to miss.
     - On the session page, scroll down to the **Session Instructors** section.
     - Click on the **Email** link below the instructor’s name to open a pre-addressed email.
     - Send a message informing the instructor that you will not be able to attend.

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### **Notes**

- It’s recommended to notify the instructor as early as possible before the session starts.
- If you have specific reasons or would like to reschedule, be sure to mention it in your email.

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