What to Do If You’re Unable to Join Your Group Training Session

1. Log in to Your New Level Work Account
   Begin by logging into your account at New Level Work (or your designated login portal).
   
   
2. Access Your Learning Portal
   Click on the User Menu located in the upper left-hand corner of your dashboard.
   Select My Learning Portal from the dropdown options.
   
   
3. Locate Your Scheduled Session
   In My Calendar, browse through the available views (Weekly, Monthly, or Agenda) and find the session you are unable to attend.
   
   
4. Notify the Session Instructor
   
   
   • Click on the session you need to miss.
   • On the session page, scroll down to the Session Instructors section.
   • Click on the Email link below the instructor’s name to open a pre-addressed email.
   • Send a message informing the instructor that you will not be able to attend.

Notes

• It’s recommended to notify the instructor as early as possible before the session starts.
• If you have specific reasons or would like to reschedule, be sure to mention it in your email.