What to Do If the "Join" Button Does Not Appear for Your Group Training Class

The Join button typically appears 10 minutes before the start of a scheduled group training session.

If the button does not appear, follow these steps:

1. Confirm and Refresh

• Double-check the current time to ensure you are within 10 minutes of the session start.
• Refresh your browser page to update the session details.

2. Contact Support

• If the Join button is still missing, email our support team at support@newlevelwork.com.
  
  
• Be sure to include:
  
  
  • Your full name
  • The session title
  • The scheduled date and time
  • A brief description of the issue

The support team will promptly provide you with the Zoom link to access your class.

3. Notify Your Session Instructor (Optional)

• Alternatively, you can also reach out directly to your session instructor.
• To do this:
  
  
  • On the session page, scroll down to the Session Instructor section.
  • Click the Email link next to the instructor’s name to send them a message explaining your issue.

Notes

• It’s a good practice to log in a few minutes early to allow time for troubleshooting.
• Make sure you are using an updated browser and have a stable internet connection to avoid access issues.