The Join button typically appears 10 minutes before the start of a scheduled group training session.
If the button does not appear, follow these steps:
1. Confirm and Refresh
- Double-check the current time to ensure you are within 10 minutes of the session start.
- Refresh your browser page to update the session details.
2. Contact Support
- If the Join button is still missing, email our support team at support@newlevelwork.com.
- Be sure to include:
- Your full name
- The session title
- The scheduled date and time
- A brief description of the issue
The support team will promptly provide you with the Zoom link to access your class.
3. Notify Your Session Instructor (Optional)
- Alternatively, you can also reach out directly to your session instructor.
- To do this:
- On the session page, scroll down to the Session Instructor section.
- Click the Email link next to the instructor’s name to send them a message explaining your issue.
Notes
- It’s a good practice to log in a few minutes early to allow time for troubleshooting.
- Make sure you are using an updated browser and have a stable internet connection to avoid access issues.