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      1. New Level Work Support Center
      2. Participants

      Troubleshooting for your New Level Work Platform

      Introduction

      While your learning platform should almost always run smoothly, occasionally Internet platforms can be a little finicky. Although it is rare for your platform to run into problems, here’s what you can do if you’re experiencing a less-than-ideal experience:

      System Requirements

      Please ensure that the device you are accessing the platform from is compliant with the system requirements. System Requirements - Desktop Platform

      System Requirements - Desktop Platform

      Supported Browsers
      • Microsoft Edge *
      • Mozilla Firefox *
      • Google Chrome *
      • Safari *
      Supported Operating Systems
      • Microsoft Windows 8 (or higher)**
      • OSX (last two major releases)
      • Most Linux distributions***
      Supported Operating Systems for Tablets (using the browser version of the desktop platform)
      • iOS 13 (or higher) ****
      • Android 9.0 (or higher) ****
      Browser Settings
      • JavaScript must be enabled
      • Third-party cookies must be enabled*****
      • localStorage must be enabled
      • TLS Version: 1.2
      Supported Screen Readers
      • NVDA
      • JAWS

      On Microsoft Windows, with Chrome and Mozilla Firefox.


      Refresh Your Cache

      Your learning platform should operate without any issues on Microsoft Edge, Mozilla Firefox, Google Chrome, and Safari. Refreshing your cache for the platform in any of these browsers may solve any issues that you’re experiencing. You should refer to your browser documentation for instructions on how to clear the cache.